Last updated November 9, 2026 · SP Publishing Inc operating Fixnik
This policy explains what information SP Publishing Inc collects when operating Fixnik, how we use it, and the choices you have. It covers our marketing site and the software used by home service companies (our "customers"). When a homeowner or business fills out a form on a customer's website, that customer controls that information and we process it on their behalf.
Account information: names, business details, emails, phone numbers and login details for the people who use the software. Business data: leads, customers, price books, estimates, jobs, photos and marketing materials that our customers enter. Website form data: names, contact details, addresses and project details submitted through customer websites, along with the campaign that brought them. Usage data: pages viewed, device and browser type, and basic logs used to keep the service secure and working. Payment information is handled by our payment processor (Stripe); we do not store full card numbers.
To provide the service, such as showing leads in a customer's pipeline and building estimates. To secure accounts and prevent fraud. To support customers and respond to requests. To improve the product using aggregated or de-identified data. To send account and billing notices, and marketing messages you can opt out of.
We do not sell personal information. We share it only with service providers that help us run the service (such as hosting, email, payment and, when a customer turns them on, mail or advertising partners), when a customer directs us to, to comply with law, or as part of a merger or sale of the business with notice.
We keep customer data while the account is active and for a limited period after it closes so it can be exported, then delete or de-identify it unless the law requires us to keep it longer.
We use encrypted connections, hashed passwords and access controls. No system is perfectly secure, and we will notify affected customers of a breach as required by law.
Account users can update their information in Settings. Homeowners who submitted a form to a contractor should contact that contractor to access, correct or delete their information; we will help our customers respond. You can unsubscribe from our marketing emails at any time.
The service is for businesses and is not directed to children under 13.
We will post updates here and notify account owners of significant changes.
Privacy questions: support@fixnik.com. Mail: SP Publishing Inc, 1 Meadowlands Plaza, Suite 200, East Rutherford, NJ 07073.
SP Publishing Inc
1 Meadowlands Plaza, Suite 200, East Rutherford, NJ 07073
support@fixnik.com